With technological advancements every day, companies with inadequate communication mediums experience lengthy delayed calls, irregular disconnections, poor audio quality, etc. These can affect the productivity of the employees. A cloud phone system helps in such a situation by creating a stable customer base as well as helps to develop permanent internal partnerships.
A virtual PBX system is a cloud-based phone system that allows an organization to manage phone calls, check voice mails, and user messages to efficiently increase business efficiency. Data and other pieces of information are stored in a virtual server securely that can be accessed over the internet if needed. A cloud phone system for business companies, both small and big, is rendered by a third-party service provider, for example, CallHippo.
There are normally two kinds of cloud phone systems involved in a business:
- A Hosted phone system.
- Virtual PBX systems; For example, VoIP.
Top 10 Cloud Phone System Features
1. Find Me, Follow Me
In this digital era, people are always connected to the devices they carry around with every day; for example, smartphones, tablets, etc. These devices enable us to stay in touch even when we are traveling. Cloud-based telephone systems also ensure mobility when employers are not present at the desk to answer phone calls. They can utilize the phone service from anywhere provided they have a stable internet connection. It is impossible to incorporate this feature in an offline phone system. Find Me, Follow Me uses the advantage of this mobility feature and connectivity and provides businesses and users with more flexibility by not missing any phone calls despite not being present at the desk. It provides users the benefit to take or place a call on various devices handling the same extension or phone number. CallHippo can receive calls regardless of where you are at the assigned phone number.
2. Unified Communications
Unified Communication platforms are the newest approach to cloud telephone systems. Virtual PBX and other telephone characteristics are coupled with functions like CRM, live chat screening, call analytics, call management, contact center functionalities, and more, into a single simple, user-friendly application. By combining all these tools, methods, and functionalities together into a single application, businesses can efficiently manage their communication systems, user contacts, and all linked data from the same application. Be it on a call or SMS, CallHippo facilitates proper communication with the customers seamlessly.
3. Artificial Intelligence
Artificial Intelligence (AI) is an emerging technology in the business world for diverse reasons. Application tools can be used to make predictions and recommendations within a fraction of second by using machines to examine data, study patterns, and understand ongoing trends. Artificial Intelligence (AI) in a cloud-based business communication system offers new functionality, for example, speech to text conversions, natural language processing, and sentiment analysis. These characteristics can be utilized while transcribing conversations, understanding the demand of a caller, and process the emotions or purpose following those demands, respectively.
4. Team Collaboration
Team Collaboration platforms increase the scope of Cloud phone systems beyond normal calling or IVR and ACD use. By introducing Team Collaboration practices within a Cloud phone system, the available tools that the companies can use are extended to gain more productivity and efficiency. CallHippo boosts team productivity by reducing place time limitations on employees to attend meetings. It is also important for these platforms to combine the essential cloud phone system features along with other tools and functionalities that the organization is currently using. Features like video and web collaboration allow users to communicate face-to-face with multiple users while at different locations, along with the facility of receiving and sending documents, files, and sharing desktop screens.
5. Click and Drag Configuration
Cloud phone systems have eliminated the necessity for an IT department to maintain communication systems and have instead enabled the project manager or CEO to use the click and drag configuration. With a single “click and drag” or “drag and drop” arrangement, users can effectively replace many features of their phone systems easily. Providers equip companies with the essential tools required for configuring the phone systems to fulfill their special requirements effectively. Drag and drop arrangement allows the least technically developed user to adjust their requirements easily.
6. Voicemail To Email
Voicemail To email is a form of voicemail transcription. The phone system interprets the content and transcripts the intact voicemail when a voicemail is left behind on the extension or designated number. Voicemail to email transcription gives employees greater command over the voicemail inbox. Instead of allowing annoying and useless messages to get stacked up, users can instantly browse through the transcripts in their email. By adopting Augmented Intelligence(AI) as mentioned previously, natural language processing and speech to text analysis can be developed in an application tool.
7. Advanced Call Screening
With the increasing growth of cloud-based telephone systems and business VoIP phone systems, developers have improved their call screening tools that can operate beyond just primary caller ID screening. Cloud call screening tools usually incorporate some important characteristics like the facility to block numbers, block caller IDs, and call controlling before answering it. CallHippo helps in call analytics by giving an overview of the percentage of missed calls, total call time durations, and more to determine the success of the marketing strategies.
8. Click to Call
Click to call is the facility to install a “call us now” button on the business’ official website, or in their mobile application. Clicking on this button would redirect the users by connecting to a phone call with the business or a representative. CallHippo ensures 24*7 hours of staff or representative availability so that the business never loses any customers at off working hours.
9. API Capabilities
Application-Layer Protocol (API) allows developers to consolidate two earlier independent applications, tools or functionalities without capturing too many specific workings. APIs are managed to “integrate” various tools and applications collectively. Through API, a company can merge their CRM explications with its cloud phone system, reducing the break between these two different applications.
10. Screen Sharing
Screen sharing functionality permits one user to “share” their desktop screen with another user. This means that a user can see a real-time live stream of the other user’s computer screen. Normally mixed with video conferencing, screen sharing feature is a great development to accommodate larger data into the system and encourage more such effective meetings, without actually needing the users to meet face-to-face.