The new issue #46 was mailed to all subscribers on October 26, 2011 via USPS BULK MAIL. According to the current USPS shipping policy it can take up to 4 weeks for delivery. Please do not make a claim for non-delivery of issue 45 until after November 26, 2011 and at that time we will advise you or your reshipment options. To place an inquiry regarding your order please email customer service at email@example.com. We thank you for your patience and appreciate your support.
Don Diva Magazine is a quarterly publication. We publish a new issue every three months. Our average print schedule is January, April, July, October, however we reserve the right to change the schedule without further notice however you can expect a new issue approximately every three months.
There are 4 issues to a yearly subscription in both the digital or print version of Don Diva Magazine.
Subscription Start Date
Your subscription will start with the next issue published, which could take up to 12 weeks to begin.
Back Issue / Merchandise Shipments
Back issues and Merchandise are mailed out using USPS (United States Postal Service) Media Mail. They are mailed out within 48 hours of your order being processed and can take up to 10 business days to be delivered by USPS.
Subscriptions to Jail/Prison
Don Diva Magazine cannot guarantee that the magazine will reach any inmate. There are a few jails/prisons that donâ€™t allow the magazine in the facility. We do make all attempts and special arrangements to have the magazines delivered. Please check with the inmate BEFORE ordering, we DO NOT refund because an issue was rejected by a facility. If the inmateâ€™s issue is rejected and returned there will be an additional charge of $3.50 (payable by credit card or money order) to re-ship the issue to an alternate address.
We are aware that many institutions/jails have a policy that they notify the inmate that they have received mail that they are rejecting and return the mail to the sender, HOWEVER we are finding that even though the policy is in place, it is not always followed, the inmate is not always notified and the product is not returned.
There is also the possibility that one issue of the magazine will be accepted and delivered to an inmate and another wonâ€™t be. Again this is at the sole discretion of the facility.
Therefore, we do not offer refunds for any returned/rejected issuesÂ or issues not received by an inmate for any reason, because of the immediate expense incurred in mailing out the orders as purchased.
In this case we offer two options to support your purchase:
1.Â Â Â Â Â Â Â Â Â Â Â RESHIP the issue a second time upon customer payment of the Reshipment Fee of $3.50 to the inmate or an alternate address without waiting for the original issue to be returned to the Don Diva Offices.
2.Â Â Â Â Â Â Â Â Â Â Â EMAIL our digital version to the assigned email given
Please change subscriberâ€™s mailing address with customer service as soon as possible by emailing the subscribers name and new address to firstname.lastname@example.org. You can also reach us with this information by fax at 866-904-8349 or mail at 603 W. 115th Street, Ste 313, New York, NY 10025. It is the subscriberâ€™s responsibility to notify Don Diva Magazine or any address changes. There will be an additional shipping charge of $3.50 (payable by credit card or money order) to re-ship a magazine due to an address change if received after the mailing of an issue.
Non-Receipt of Order
Any order complaint for non-receipt will not be honored if received after 6 months of original order date. Â Proof of purchase is required in the form of a credit card statement, order number or money order receipt for all customer service complaints regarding non-receipt of magazine. Â With out proof of purchase your complaint may not be serviced.
We do not give refunds on subscriptions or back issue orders for any reason including rejection by an institution.
For Customer Service CREDIT CARD orders contact email@example.com.